1. About this Policy
JR EAST Business Development SEA Pte. Ltd. (representatives: Makoto Yamataka, Toshio Omiyama) (hereinafter referred to as "Our Company"), will collect and use personal information in relation to inquiries made through our website as follows:
2. Definition
This policy includes the following points:
(a) “Personal data” is defined as any information relating to an identified or identifiable living person.
(b) “Processing” is defined as any activity or operation performed on personal data, such as collection, storage, use, transfer or deletion of personal data.
3. How we collect personal data, the purposes for which we collect it and the personal data we collect
Our company collects the following personal data from you via our website with regards to your enquiry to us.
- Personal information relating to enquiries on the website: email address, telephone number, enquiry department and enquiry details.
- Automatically collected personal data when you use our website: cookies, device number, OS status, browsing history (URLs accessed, content, time spent, method), and location information.
Some content uses cookies. Disabling them may affect website functionality. See our Cookie Policy for details.
We use Google Analytics by Google, LLC. This may include cookies, behavioral data, and purchase history. Refer to Google's page “How Google uses information when you use our partners’ sites or apps” for more information.
We use your personal data for the following purposes:
- Market research and business-related surveys
- Business analysis
- Ensuring safety of customers and employees
- Development of software, systems, equipment for security
- Operation, maintenance, and management of facilities/equipment
- Website usage analysis
4. Disclosure of personal data to recipients
To operate our businesses and services, we may share your personal data with group companies and external partners:
- JR East Business Development Malaysia Sdn. Bhd. (for enquiries and automatic data)
- External partners including Google LLC
5. Retention period of personal data
We retain your personal data as long as necessary. Where laws require longer retention, we comply with such obligations.
6. Your personal rights
You may have the following rights depending on your location and applicable law:
- Right to access and know how your data is processed
- Right to correct inaccuracies
- Right to request deletion (in some cases)
- Right to restrict processing (in some cases)
- Right to object to processing
- Right to receive data in a portable format or have it sent to another party
- Right to withdraw consent at any time
To exercise your rights, contact us using the details in Section 8. You may also lodge a complaint with your data protection authority.
7. Security control measures
- Formulation of privacy policy
- Internal rules on data handling
- Appointment of responsible personnel and breach response systems
- Employee training and confidentiality agreements
- Secure physical disposal of personal data
- Technical measures like encryption and password protection
- Awareness of foreign data protection laws
- Annual audits of employee data handling
- Annual audits of subcontractors' handling of personal data
8. Data Protection Officer
If you have questions, feedback, or complaints about this policy or our data handling, contact our Data Protection Officer by email only (we do not accept in-person or other forms of inquiry):
Email: [email protected]